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Call-out Service
We offer a call out at £59 (+ Vat) including the first hour of labour then additional labour at £40 per hour.
Service Contract Customers.
We pride ourselves on the highest level of personal service and provide an unequalled preventative maintenance service programme.
An engineer will visit on a regular basis to service the equipment and to ensure that it is operating at the highest level of reliability at all times. In turn, this substantially reduces the emergency breakdowns and allows Elmdale to effect an engineer within four hours, if a breakdown occurs. Quite simply, a pro-active service arrangement.
We provide a variety of service agreements:
- cost per page basis
- no minimum bills
- usage basis only
- fully inclusive agreements (i.e. parts, labour, toner etc)
Customer Service Policy
The whole ethos of Elmdale Maintenance Ltd has been built around the importance we give to the level of service that we offer all of our customers.
The partnership we form with our clients is exactly that.
All of our engineers are fully qualified and attend regular training courses to ensure that they stay that way.
Customer total satisfaction is what we strive to achieve and you only have to see some of the testimonials we have received to see that we meet our own exacting standards.
The relationship starts when your equipment is delivered/installed - it certainly doesn't stop just because sale is done!
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