Tag Archives: konica minolta

Trouble Reset Procedure On Olivetti MF552 etc.

From time to time you may need to reset an error code or if a tray shuts down (goes missing from the screen) or if generally the MFD is being a bit buggy.

The steps to do a Trouble Reset are very straight forward and are the same for most of the Olivetti Colour MFDs (Konica Minolta based machines).

Step One. Locate the main switch, this will be behind the front door near the waste toner. Then turn the machine off!

MF454 Power Switch

Step Two. Whilst holding down the yellow reset button on the machines control panel turn the power back. Keep the reset key held down!

Olivetti MF452 Reset Key



Step Three. Wait for the machine to boot up and the screen goes white and says Trouble Reset in the center of the screen.

Trouble Reset

Step Four. Press the screen where it says Trouble Reset, it should now say OK

Trouble Reset OK

Step Five. Turn power off at main switch again and wait for 5-6 seconds or until all the lights have gone out on the machine. Now turn the machine back on.

Your machine should now be reset and in most cases now be working again. Should the problem persist then call for an engineer to sort out whatever issue you may be getting.

Elmdale Maintenance – 01189821444

Printing On to non standard Envelope Sizes on an Olivetti MF3300

Please see below instructions for printing on to C5 envelopes from Word to the Olivetti MF3300

First set up the machines as per below (this is assuming you are using the same style envelopes as us)

Insert Envelope in to bypass, push down on plate first otherwise the machine won’t recognise the paper in the tray.

From the copy screen select Paper then the bypass (little hand) then Change Tray Settings

Select Envelope from the paper type menu then select Custom Size

Input the exact size of the envelope including any overhang for the flap if there is one in the X & Y coordinates

Press OK until back out to the main copy screen

MF3300 Copy Screen after paper size settings

Next in Word select Mailings then Envelopes

Type Address and then open Options…

Set Envelope size to Custom size then input the same dimensions as at the copier but in cm rather than mm

Then Adjust the location of the Delivery Address with the From left & From top fields otherwise it will be printed at the bottom of the envelope

Then go to the Printing options tab and set the options as per the image below

Click OK then click print on the next screen

This should then print – Please note you do not need to put any settings in the print driver before you do this. Leave it on its current settings or this will not work.

If you need any more info or support the call 0118 982 1444 and speak to someone in our service team

Copying Address Book from one Olivetti Colour MFD to another machine

On a colour Olivetti MFD it is now quite easy to copy settings like the Address book from one machine to another. This function is available on all the current range from the MF3301 through to the MF752Plus and has been available since the MF222 came out a few years ago. It is found in the Administrator menu, but has to be enabled by your service rep first. We make it a part of our PDI process because it speeds up the installation when upgrading machines to the latest model or when we install multiple machines to one site.

First insert a USB memory stick in to the slot below control panel

Insert Usb

Go To Menu, Utility, Administrator Settings – password is 12345678

Administrator Settings

Then go to screen to in the Administrator Settings by using the forward button, then press External Memory Backup

import export

Select Export, then Address Book, then Password – set the password to 12345678

start export

OK, then Start to begin the export process

 

Once exported take the USB memory to another machine and repeat the process but choose Import to add the address book on to that machine. Once it has finished the machine will ask you to restart, open the front cover and use the main switch to restart the machine – allow 10 seconds for the machine to power down fully before switching back on.

Should you need anymore help then please contact Elmdale Group on 0118921444

Printing Card/Thick Paper As a Booklet and Folded On An Olivetti MF752Plus MFD

This will work on any Olivetti or Konica Minolta based colour MFD that has a booklet folding unit in the Finisher. These are Instructions for printing on to a Card/Thick cover and  getting it folded and NOT having the print rub off or smear. This will work if you just want to do a 4 page (1 sheet of thick paper) Booklet or add a thick cover to booklet. It is important to only tell the machine it has thick paper in the machine and not select thick in the print driver.

Please see below on how to print on to thick paper/card and fold etc.

  1. Log in to machine and select copy screen
  2. Place card in bypass, a window should pop up on the display.
  3. Select thick 1 or thick 2 – do not select thick 3 as this will not work with these settings.
  4. From your computer, go to print and select printer properties

  1. Under Basic, change Paper Tray to Tray 1 – you won’t be using this if it is a 4 page booklet.

  1. Next go to Layout and select Booklet under Print Type.

  1. Next go to Finish and select Center Staple & Fold or Half Fold, both will work

  1. Next go to Cover Mode, turn on Front Cover, select Print and select Bypass Tray as the source.

  1. Next Click OK then click print

It should then print out from the bypass tray and the print should not get smeared.

Should you need any further help then please contact Elmdale Maintenance on 01189821444

 

 

 

 

PaperCut Version 15.0 is Here It Now Includes Site Server

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PaperCut have just released version 15, it has a slightly different look with a new logo. 

 

PC-Dashboard

The major new feature seems to be the new Site Server function, this allows large organisations who have a main print server say in their London office who have their other offices print servers set up as secondary servers more control. As the new site server replaces the secondary server and gives continuity of print services during unexpected network dropouts.

site server 1

site server 2

Please see the video from PaperCut  showing installation and set up of a site server.

easy transition

The other major feature is that users of PaperCut  NG  on windows can now upgrade to PaperCut MF easily by basically installing the PaperCut MF over the top of  PaperCut NG and utilising the existing database.

MF

Learn more about transitioning from PaperCut NG to MF call Elmdale Maintenance on 01189821444

How to Set Up A Receive Connector In Exchange for use with an MFD

How to Set Up A Receive Connector In Exchange for use with an Olivetti MFD

1st open the Exchange Management console on the server.

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Go to Hub Transport on the server configuration tree.

3

Right click in the window labelled Receive Connectors and select New Receive Connector

4

Next give the receive connector a name and select internal from the list.

5

Next click on Add, then input the I.P. address of the MFD and click OK then Next, if there is already an I.P. range in the list delete it first.

6

Next click New to set up the new connector.

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Then click Finish.

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Next right click on the newly set up receive connector and select properties, then go to Permission Groups, make sure that Anonymous users is ticked.

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Next go to the Authentication tab and make sure TLS is checked.

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Next go to the Network tab and check that the settings match the image below, the I.P. address should be the one of your MFD not the one in the image.

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Next click Apply to save the settings if you have had to make any changes.

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Next enter the I.P. address of the email server on the MFD, select Start TLS and enter an email address for the machine in the field Device Email Address, you don’t need to enter any info in the authentication settings as we have set the receive connector to accept Anonymous connections.

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If you need more info on how to set up scan to email on your machine then see this blog post.

If you need any more help or you need us to set it up for you then contact Elmdale Maintenance Ltd on 0118 982 1444

Setting Up Scan To Email on an Olivetti Colour MFD

Please find below a quick walk through of setting up scanning on an Olivetti colour MFD such as an MF250 though to the latest range of colour MFD’s. The screen may looking slightly different on the different ranges but the information required is the same.

You will need to login as an Administrator through the web terminal of the machine, this can be achieved by putting the IP address of the machine in the address bar of your web browser.

ip address

Next log out as a public user.

log out screen

Then select log in as an administrator, the password is 12345678

select administrator

Once you have logged in then go to Network, Email Setting, Email TX (SMTP)

smtp 1

Next enter your email server details, make sure to enter an email address for the machine to use. Enter any authentication details to allow it to connect to your email server, this might not be needed, if it won’t connect try turning this off.

You may also need to enter an email address for the Administrator before the machine will work as well. This can be done by going to the maintenance tab on the web interface (still in the admin screen) see below.

admin email address

Once all this information has been entered then log out of the Admin screen, it is important to do this as the machine will be locked until you have logged out and the users won’t be able to use it.

Next set up some email addresses in your address book, you can do this from the web page as well but you don’t have to be logged in as the Admin. If you go to Store Address, New Registration

address book

Select Email, OK

email address book

Fill in the details and select OK.

email information

Once you have finished adding entries to the address book you can now go and test to see if it works.

If you have any problems you can check in the Job History, on newer machines you should have an error code which will help you fault find, see below.

error codes

Should you need any help with setting this up or any other enquiry then call Elmdale Maintenance Ltd on 0118 982 1444 for assistance.

If you looking to set up scan to folder then you might want to read this post.

PhotoCopier Service & Repairs Newbury | 01189821445

PhotoCopier Service & Repairs Newbury | 01189821445

Elmdale Maintenance Ltd – Experienced Technicians from a company that’s been established for over 28 years. We cover the berkshire, hampshire, oxford, surrey area.

We also sell photocopiers/ MFDs Call 01189821444

Video Original Link = http://youtu.be/J8_wKQLoRDQ

How To Import An Address Book In To An Olivetti MFP Using Data Administrator

Importing Addresses In To An Olivetti MF282plus or Similar Machine Via Data Administrator

In a different post I went through exporting the address book from an Olivetti colour MFP, now we want to import the same address book in to another machine. You can also use this same method to import addresses from a spreadsheet as long as you save it as a Tab delimited text file. I will go in to that in a different post, first we will import the addresses created from another similar device such as a Konica Minolta Colour Bizhub or Olivetti Colour MFP.

Before we start to import the address book that we exported in our previous post we may need to edit the text file to add the password for the SMB addresses as Data Administrator doesn’t save them when you export them.

If you open up Microsoft Excel or a similar spreadsheet application, then open the address book file. You will need to select all files to be able to do this. Then select Tab delimited, click next 2 more times.

choose delimiter type

Next find the column labelled SMB:Password and add the password next to any SMB addresses, once you have done this you can save and exit.

type in smb password

Now we have edited the text file we can import the data in to the machine via Data Administrator.

First you will need to connect to the device like in previous posts, then you need to expand the tree on the left hand side for the address book.

address book data admin

Next select File, import, import each data from the file.

import each data from the file

Browse through to the file you need, it should then ask you to choose what type of addresses you want to import, in this case I am doing Email & SMB.

select address type

Click Next then make sure that Tab Delimited is checked and click Next again.

Then click next until you get to the section where it asks you to match the fields on the right hand side with the columns on the left hand side. You will need to scroll through each column and match the correct fields, see below.

select columns

match up columns

Once you have matched the columns up with the fields click next. On the next screen of the wizard you will need to highlight all the adresses and click on select, make sure you don’t include the column headers as you won’t want to export that to your machines address book.

select addresses

Next click Import and the addresses will appear in Data Administrator, you will then need to highlight all the addresses and click edit on the right hand side. This so that we can select Edit Search Key and check the box marked Main. If we don’t do this the addresses will not appear on the Favourites tab on the front screen of the machine when you select scan.

edit search key

main column populated

The next step is to click export to the device and then click write, this will then push the data on to the MFP.

export to device

Once you have written the data to the machine It should look like this.

Address Book On MFP

If you should require any more assistance then please call Elmdale Maintenance on 0118 982 1444