Category Archives: Support

Copying Address Book from one Olivetti Colour MFD to another machine

On a colour Olivetti MFD it is now quite easy to copy settings like the Address book from one machine to another. This function is available on all the current range from the MF3301 through to the MF752Plus and has been available since the MF222 came out a few years ago. It is found in the Administrator menu, but has to be enabled by your service rep first. We make it a part of our PDI process because it speeds up the installation when upgrading machines to the latest model or when we install multiple machines to one site.

First insert a USB memory stick in to the slot below control panel

Insert Usb

Go To Menu, Utility, Administrator Settings – password is 12345678

Administrator Settings

Then go to screen to in the Administrator Settings by using the forward button, then press External Memory Backup

import export

Select Export, then Address Book, then Password – set the password to 12345678

start export

OK, then Start to begin the export process

 

Once exported take the USB memory to another machine and repeat the process but choose Import to add the address book on to that machine. Once it has finished the machine will ask you to restart, open the front cover and use the main switch to restart the machine – allow 10 seconds for the machine to power down fully before switching back on.

Should you need anymore help then please contact Elmdale Group on 0118921444

Printing Card/Thick Paper As a Booklet and Folded On An Olivetti MF752Plus MFD

This will work on any Olivetti or Konica Minolta based colour MFD that has a booklet folding unit in the Finisher. These are Instructions for printing on to a Card/Thick cover and  getting it folded and NOT having the print rub off or smear. This will work if you just want to do a 4 page (1 sheet of thick paper) Booklet or add a thick cover to booklet. It is important to only tell the machine it has thick paper in the machine and not select thick in the print driver.

Please see below on how to print on to thick paper/card and fold etc.

  1. Log in to machine and select copy screen
  2. Place card in bypass, a window should pop up on the display.
  3. Select thick 1 or thick 2 – do not select thick 3 as this will not work with these settings.
  4. From your computer, go to print and select printer properties

  1. Under Basic, change Paper Tray to Tray 1 – you won’t be using this if it is a 4 page booklet.

  1. Next go to Layout and select Booklet under Print Type.

  1. Next go to Finish and select Center Staple & Fold or Half Fold, both will work

  1. Next go to Cover Mode, turn on Front Cover, select Print and select Bypass Tray as the source.

  1. Next Click OK then click print

It should then print out from the bypass tray and the print should not get smeared.

Should you need any further help then please contact Elmdale Maintenance on 01189821444

 

 

 

 

How to set up colours after they go out of sync on an Olivetti colour MFD

From time to time the colours on most Olivetti colour MFDs will wander and go darker or richer, if this happens it is a simple process to get the machine to set itself back up again. You can print out Gradation sheets and the machine will read them from the glass and adjust itself back to the correct levels.

Below I’ve detailed how to set your machines colours back up. This will work for older machines as well with the current range like the MF452 etc.

On older machines press the button marked Utility/Counter, on newer machines press the Menu button and then select Utility on the screen.

Next select Administrator Settings, enter the password 12345678 then select OK

administrator-settings

Next select System Settings, then Expert Adjustment, then Gradation Adjustment.

The screen should show Image Stabilization Only and the Print button will be lit up blue, press the print key to allow the machine to read its levels and stabalize ready for the adjustments in the next step.

stabilisation

Once it has finished stabilizing the print & copy buttons should be available, select print then choose A3 if you have this type of paper in the machine and press start to print off the Gradation Sheet for measuring. The machine will tell you which way to place the sheet on the copy board glass, don’t worry if you haven’t got A3 paper in the machine, you can choose A4 and it will print 2 sheets for measuring instead.

print-gradation-sheet

Next place the sheet(s) on the copyboard glass like a normal photocopy, close the lid then press the print key to start the measurement process. When it has finished it will go back to the screen before. Select Print again and repeat the process 2 more times. Then repeat the same process for the copy setting.

test-pattern

Once you have read the patterns 3 times for the print & copy settings then you are done! You can press close until you get back to the normal copy screen.

Your machine should now be back to normal, if you need any more info or the machine still isn’t producing the colour you normally expect then call Elmdale Maintenance on 01189821444.

How to Create A LetterHead Overlay In An Olivetti Colour MFD Print Driver

How to Create & Use a LetterHead Overlay In An Olivetti Colour MFD Print Driver

You first need to create the Letterhead to use as the host image in a program such as Word or a design package such as In-Design.

create letterhead

Next with that file open you need to bring up the print dialogue for the Olivetti MFD, you can do this by selecting print and then selecting properties. Be careful not to press Quick Print as this will not work.

printer properties

Once the printer properties has been opened go to the stamp/composition tab and select create host image, then OK.

create host image

Then print the document as you would normally, this will then ask you where you want to save the file. You can save this locally or in a network location, I would recommend saving it in a network location if you want this available for several users on different computers.

save in

If you are saving this locally on the machine you have created the host image on then the driver automatically remembers where the image is. You can test this by opening a letter and then going in to the printer properties and under the stamp/composition tab selecting print host image, the KFO file should show up like below.

print host image local file

 

 

Defaulting The Print Driver To Use a Host Image From a Network Location

First locate the print driver under devices & printers on your computer, then right click and select printer properties.

Go to stamp/composition like before and select print host image, click on edit

print host image

Next click Browse files….

browse files

Then enter the UNC path (e.g. \\yourservername\folder\letterhead.KFO) to the file or use the browse function to locate the file and click open.

browse to network image

This should look something like below, you can also set if you want the letterhead to print on the 1st page or all pages. Most users just need it on the first page, especially if they are printing 2 Sided and want the second page on the reverse.

save letterhead location

This will now use the letterhead image from the network location, I would recommend using this option if you need this on a number of computers. Especially if you need to update the file as it will automatically update on all the computers.

You may also want to have a designated print driver that is defaulted to print the letter head.

If you need any more info or help with setting this up then contact Elmdale Maintenance Ltd on 0118 982 1444

 

How To Replace Staples in an FS-526 Finisher

How to replace the staples for the 100 sheet stapler on the FS-526 multi-position finisher

Remove the staple unit from the finisher by lifting the blue handle and pulling towards you.

Next squeeze the tabs marked push.

fs-526 push tabs

The top will then pivot up and you can remove the white inner cartridge.

pull out old cartridge

Next insert the new cartridge with the arrows facing down and with the tape still around the staples.

replace cartridge

Next pull out the tape and close the lid.

pull out tape

Then re-fit the staple unit to the finisher.

Should you require assistance or need to re-order staples please contact Elmdale Maintenance on 01189821444

 

PaperCut Version 15.0 is Here It Now Includes Site Server

15

PaperCut have just released version 15, it has a slightly different look with a new logo. 

 

PC-Dashboard

The major new feature seems to be the new Site Server function, this allows large organisations who have a main print server say in their London office who have their other offices print servers set up as secondary servers more control. As the new site server replaces the secondary server and gives continuity of print services during unexpected network dropouts.

site server 1

site server 2

Please see the video from PaperCut  showing installation and set up of a site server.

easy transition

The other major feature is that users of PaperCut  NG  on windows can now upgrade to PaperCut MF easily by basically installing the PaperCut MF over the top of  PaperCut NG and utilising the existing database.

MF

Learn more about transitioning from PaperCut NG to MF call Elmdale Maintenance on 01189821444

How to Set Up A Receive Connector In Exchange for use with an MFD

How to Set Up A Receive Connector In Exchange for use with an Olivetti MFD

1st open the Exchange Management console on the server.

1

Go to Hub Transport on the server configuration tree.

3

Right click in the window labelled Receive Connectors and select New Receive Connector

4

Next give the receive connector a name and select internal from the list.

5

Next click on Add, then input the I.P. address of the MFD and click OK then Next, if there is already an I.P. range in the list delete it first.

6

Next click New to set up the new connector.

7

Then click Finish.

8

Next right click on the newly set up receive connector and select properties, then go to Permission Groups, make sure that Anonymous users is ticked.

9

Next go to the Authentication tab and make sure TLS is checked.

10

Next go to the Network tab and check that the settings match the image below, the I.P. address should be the one of your MFD not the one in the image.

11

Next click Apply to save the settings if you have had to make any changes.

12

Next enter the I.P. address of the email server on the MFD, select Start TLS and enter an email address for the machine in the field Device Email Address, you don’t need to enter any info in the authentication settings as we have set the receive connector to accept Anonymous connections.

13

If you need more info on how to set up scan to email on your machine then see this blog post.

If you need any more help or you need us to set it up for you then contact Elmdale Maintenance Ltd on 0118 982 1444

Setting Up Scan To Email on an Olivetti Colour MFD

Please find below a quick walk through of setting up scanning on an Olivetti colour MFD such as an MF250 though to the latest range of colour MFD’s. The screen may looking slightly different on the different ranges but the information required is the same.

You will need to login as an Administrator through the web terminal of the machine, this can be achieved by putting the IP address of the machine in the address bar of your web browser.

ip address

Next log out as a public user.

log out screen

Then select log in as an administrator, the password is 12345678

select administrator

Once you have logged in then go to Network, Email Setting, Email TX (SMTP)

smtp 1

Next enter your email server details, make sure to enter an email address for the machine to use. Enter any authentication details to allow it to connect to your email server, this might not be needed, if it won’t connect try turning this off.

You may also need to enter an email address for the Administrator before the machine will work as well. This can be done by going to the maintenance tab on the web interface (still in the admin screen) see below.

admin email address

Once all this information has been entered then log out of the Admin screen, it is important to do this as the machine will be locked until you have logged out and the users won’t be able to use it.

Next set up some email addresses in your address book, you can do this from the web page as well but you don’t have to be logged in as the Admin. If you go to Store Address, New Registration

address book

Select Email, OK

email address book

Fill in the details and select OK.

email information

Once you have finished adding entries to the address book you can now go and test to see if it works.

If you have any problems you can check in the Job History, on newer machines you should have an error code which will help you fault find, see below.

error codes

Should you need any help with setting this up or any other enquiry then call Elmdale Maintenance Ltd on 0118 982 1444 for assistance.

If you looking to set up scan to folder then you might want to read this post.